Ling's Kitchen

It is mandatory to provide contact details of the recipient once order is confirmed. Orders will be delivered between 11am and 3pm, unless otherwise specified. Ling's Kitchen will try to meet delivery time specified by the client, however, the delivery time will be dependent on traffic flow, weather conditions or incidents which may delay orders from being delivered on time. All orders must be received at the entrance/lobby should it be delivered above ground level which includes office buildings, shop lots, flats, apartments and condominiums.

Delivery charges may vary depending on areas (kindly email us at [email protected] if you would like to enquire on charges for your preferred delivery area). The client/recipient of order is responsible to be available during the day and time of delivery. In any case of unavailability, kindly provide contact details of assigned recipient to Ling's Kitchen prior to the day and time of delivery. In an event where the client/recipient is unreachable, we will attempt to contact the client/recipient five (5) times and if client/recipient still unreachable we will carry on delivering orders to other clients.

All payment for food orders must be made in full before delivery of orders. You further acknowledge and agree that you will pay the charges using payment method approved by Ling's Kitchen such as bank transfer or paypal. In the case of bank transfer, a bank slip must be emailed to [email protected] once payment has been completed/transacted. 

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement. All images, pictures and illustrations shown on the website are for illustration purposes only and may not necessarily represent the actual product. 

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Malaysia law. You agree to submit to the exclusive jurisdiction of the courts of Malaysia regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.